Basic FAQ's

1. What is a Media Center PC and What can I do with one?
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2. What is the Media Center Remote and how does it work?
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Setup, Usage and Shortcut FAQ's

1. How do I watch a DVD?

2. How do I record Live TV?

3. How do I record a TV Series?

4. How do I play back recorded TV?

5. How do I watch recorded TV in other places?

6. How do I watch, pause and rewind live TV?

7. How do I burn recorded TV to a CD or DVD?

8. How do I transfer my TV to my Portable Media Center or Zune Device?

9. How do I copy my music or Rip my CD's to my Media Center PC?

10. How do I listen to the Radio with my Media Center PC?

11. How do I view and add home movies to my Media Center PC?

12. How do I view or add pictures to my library on Media Center PC?

13. How do I download pictures from my digital camera to my Media Center PC?

14. How do I hide channel listings from my guide?

15. I'd like to know if there are any tips or shortcuts that would make the guide easier to use.

16. I'd like more information on Recording a Series and other recording options.

17. Can I use keywords to schedule my recordings?

18. When i'm away from home, can I still schedule recordings so that I do not miss my favorite programing?

19. I'd like to change my recording quality so that I can fit more shows on my Hard Disk, Where can I change these settings?

20. I'd like to use my Media Center PC for day to day computing functions such as checking email, surfing the web, or doing mantainience on my PC, can I still watch TV while accomplishing these tasks?

21. I would like to view a photo slideshow with music, How can get started?

22. I would like to edit my photos from my couch, Can I do this with Media Center?

23. How can I burn a custom mix or playlist onto a CD?

24. I'd like to back up all of the media stored on my Media Center to CD or DVD, where do I start?

Advanced FAQ's

1. How do I connect my E-Center Media Server to my High Definition Display?

2. What Connections Types will my E-Center Media Server Support?

3. I need help using my Set-Top-Box with my New E-Center Media Server.

4. How do I setup my ATSC Tuner to view and record HDTV on my E-Center?

5. I'd like to check for Microsoft Media Center Edition 2005 Updates, where can I look?

6. I've run the Setup Wizard in Media Center however, my guide listings are not correct. What can I do?

7. How can I hook up my E-Center to my home entertainment system?

8. What cables and connectors do I need to use to connect my E-Center to my Stereo home entertainment system?

9. How do I connect and configure my E-Center to work with my Surround sound system?

10. How do I optimize my display for Media Center?

11. My network performance has been less than stellar, how can I improve the performance of my network?

Trouble Shooting:

A: First, you should go back and check every connection on the back of the E-Center. Make sure that your cables are firmly plugged in, and that the DVI/VGA connector has been properly secured by the thumbscrews to the unit itself. Reboot the system as needed to check for peripheral connectivity.

KEYBOARD AND MOUSE

Next, you should check each peripheral. Begin with your mouse and keyboard. If they are wireless and require batteries, check to make sure the unit has been sufficiently charged and that older batteries have been replaced. If you have not installed batteries in the keyboard or mouse please do so at this time.

AUDIO

If you are having trouble with your audio make sure that the cables are securely plugged in and that the speakers have power and your receiver (if applicable) is powered on and on the correct input. Make sure that the PC Volume (and receiver volume if applicable) has not been muted or turned down low.

DISPLAY

If you are not receiving video from the unit, begin by checking the VGA or DVI cable. Make sure that it properly connected to both the PC and the display. Next make sure that your display is on and the display has been set to the appropriate input. If your TV supports 1080p resolution ensure that the DVI or VGA cable you are using is no longer than 10 feet. If you are experiencing problems with screen resolution, please contact us directly for assistance.

A: Don't be panic. Your PC is often performing tasks or recordings that utilize resources, even when the system is in a Viiv sleep state. Be patient. If the system does not wake up after several minutes, you can press Ctrl + Alt + Del keys simultaneously to reboot/restart the PC. If this does not work, you will have to locate the power button on the front of the PC to perform a hard restart. Press and hold the power button for at least 5 seconds or until the system has turned off. Turn the PC back on with the power button after about 10 seconds. The PC will boot up and resume normal function.

If you have recently installed an application that is causing the PC to act in a manner not originally intended. You may uninstall the application by utilizing the Windows Install/Remove functions built into the Control Panel. Users are responsible for the applications they install on their E-Center PC's. Envive will not provide any type of support for 3 rd party software which was not installed on the PC at the time of shipping. It is your responsibility to contact the software provider for any technical support regarding their products.